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Waterline Repair Program
Overview
The Residential Water Service Line Repair Program was approved by voters in November 2000, and is offered to St. Louis County residents by the St. Louis County Department of Public Works. The program began on July 1, 2001, and will pay for the repair or replacement of leaking residential water service lines. Missouri - American Water Company began billing customers the $1 per month program fee on March 1, 2001. The program fee will continue to be included in your residential water bill, for a total amount of $12 per year.

Water Service Lines
The water service line carries water from the water main located in the street to the inside of the house. It is usually located in the front yard and should be about 42" underground. Oftentimes water service lines may pass through neighboring properties.

Leaks
Water line leaks are not always evident. However, some signs that a leak may exist include the presence of water in the yard or street, very low water pressure, and/or an unexplained high water bill. If you think your water line is leaking, call your water service provider Missouri - American Water Company. The water company will send an inspector to confirm and locate the leak.

If you have a confirmed leak, contact the County Water Service Line Repair Program office at 615-8420 to obtain an application (or the water company may provide an application). The County will solicit bids or quotes from participating licensed plumbers and will pay the plumber directly for the repair. Remember that the water company may not confirm any leaks on the inside of the house, nor does the program pay for leaks or repairs necessary on the inside of the house.

If you have an emergency water line break, call a licensed plumber to repair the leak. The plumber will verify that the repair is an emergency and will relieve the immediate emergency situation. The homeowner should apply to the program on the next business day. The County will negotiate directly with the plumber any approved emergency repair fees and may request bids or quotes if additional work is needed.

Coverage
The program will not pay for:
  • Repairs necessary as a result of freezing, earthquakes, or other acts of God.
  • Repairs on the inside of the house.
  • Water meters and/or any facilities owned by the water service provider.
  • Landscaping or ornamental structures.
  • The location or relocation of shut off valves or stop cocks.
  • The elective replacement of old or lead lines.


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